We understand at times there may be reasons that you might want to return something you have bought with us, so we are here to make it as easy as possible for you.
To make a return or exchange:
For all returns, please email us at office@equestribe.com with the following:
- Your order number
- Item(s) you will return/exchange
- Reason return/exchange.
Please see below for policies, and steps to return or exchange.
RETURN WITHIN THE UAE/GCC & INTERNATIONALLY
- Returns are available within 7 days of delivery
- Return are only accepted if the product is;
- Not used/unworn
- Still has all original tags attached
- In its original packaging, along with any protective wrapping/packaging that came with the product.
WITHIN THE UAE
- We will not refund any delivery charges you may have incurred with the original delivery.
- A fixed fee of AED 35 will be deducted from your refund for using our return label.
GCC & INTERNATIONALLY
- Returns must be shipped back by you via a courier of your choice.
- Shipping costs are not covered by Equestribe (One Tribe Trading LLC).
As soon as we have received and processed your return, we will refund you for the returned product(s). The original shipping costs will not be refunded.
DISCOVER YOUR TRIBE
Leading the way for diversity and inclusion, we support Our Tribe by identifying the individual needs within the equestrian world. Creating desirable high-end collections, which deliver excellence consistently and meet the unique needs of our people, we provide solutions and offer comfort and functionality in the saddle every day.
FROM DESIGN TO PRODUCT
Using only high-quality technical fabrics and performance-driven designs, our pieces are crafted with functionality and the body in mind, while appealing to the style-conscious equestrian. With unquestionable comfort at the core of our clothing range, our products are designed with breathable stretch fabrics and are incredibly soft on the skin. Versatility is another key component within the design. Our pieces can be layered, mixed, or matched, creating a unique wardrobe suitable for daily or competition wear, consistently achieving a chic athletic equestrian look. The quality of cut and fabric selection ensures high performance and comfort while remaining effortlessly in style.
BEHIND THE BRAND
The aspiration: to forge a community that defies conventional boundaries, a collective of individuals united by a shared love for equestrian pursuits. Following the timeless philosophy of sportswear, the emphasis expanded to encompass performance, function, and comfort. Meticulously crafting a blend of style and functionality, the resulting equestrian range stands as a testament to the harmonious coexistence of beauty and purpose. This unique collection seamlessly transitions from the untamed bison-inspired realm to the competitive stage, appealing to both the novice enthusiast and the seasoned rider alike.
