SHIPPING AND DELIVERY
Our goal at Equestribe is to make sure anything that you order with us is delivered to you with a quick, helpful and hassle-free service. For information on our delivery fees and timings please refer to the below.
SHIPPING FEE:
Depending on your location, we have different shipping options and costs. When shopping over a certain amount, you might also be eligible for free shipping.
WITHIN THE UAE
Orders above 400 AED:
Free Aramex Shipping
Orders below AED 400:
AED 20 Aramex Shipping fee
DELIVERY TIMESCALE
You will receive your order within 1-2 working days
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WITHIN THE GCC
Orders above 650 SAR/ 68 OMR/ 54 KWD /66 BHD/ 645 QAR:
Free Aramex shipping
Orders below the above stated value Aramex Shipping fee applies:
Saudi Arabia: 45 SAR / 12 USD
Oman: 4.7 OMR / 12 USD
Kuwait: 3.7 KWD / 12 USD
Bahrain: 4.6 BHD / 12 USD
Qatar: 45 QAR / 12 USD
DELIVERY TIMESCALE
You will receive your order within 2-4 working days
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REST OF THE WORLD
Orders above 175 GBP/ 200 EUR / 215 USD/ 300 CAD:
Free Aramex shipping
Orders below the above stated value Aramex shipping fee applies:
United Kingdom: 16 GBP
Europe (within the EU): 18 EUR
United States: 25 USD
Canada: 35 CAD
DELIVERY TIMESCALE
You will receive your order within 3-5 working days
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We use Aramex / DHL Express for all our international and UAE deliveries.
Orders placed after the cut-off time and/or on any UAE public holiday or weekend day will be placed on the first UAE working day following the date on which the order was submitted. We reserve the right that deliveries may take longer while campaigns and between holidays or other events that may cause higher pressure on the warehouse.
For notifications relating to your package, the mobile phone number and email address that you entered while your purchase will be used. Once your shipment has left our warehouse you will receive an automated notification which includes your Aramex / DHL Express tracking number. Equestribe cannot be held responsible for errors the customer made when entering information during their purchase. Please check your contact information carefully to ensure you receive notifications correctly.
IMPORTANT NOTICE:
All international orders outside the UAE, may be subject to local VAT, customs and duty fees as defined by the country of import. The VAT will be based on your total order value, regardless of your order being subject to a campaign. Please note that Equestribe (One Tribe Trading LLC) has no control over these charges and the charges differ per country. Please contact your local customs and/or tax office for more information.
Please be aware that customs and duty fees are not included in your order and shipping total, and must be paid by the parcel recipient upon delivery.
Equestribe is not responsible for any fees associated with imports. All customs and duty fees must be paid by the recipient/buyer. All orders shipped Delivered Duty Unpaid (DDU) and unclaimed or refused by the customer will be destroyed by the carrier or sent back to us. Therefore Equestribe does not issue refunds as a result of unpaid DDU fees. If you have questions about shipping to your country, please contact our customer service team.
UAE: For packages that are not collected/accepted and which are returned to us, the customer will be charged AED 100 to cover all costs for shipping, packing and administration.
International Orders: Delay or refusal when paying for local VAT, customs and duty fees (DDU) will result in your shipment being destroyed and you will not be entitled to a refund. By placing an order with Equestribe (One Tribe Trading LLC) you agree to these terms and conditions.
